We provide ongoing technical support and services to ensure high availability while meeting the Service Level Agreement.
As part of this process, we hold your hands through maintaining and enhancing your IDM system as your organization gets comfortable with the implemented solution.
We have policies and guidelines to check the efficiency of the workflows and periodically monitor log files, database pre-defined metrics for ensuring a high level of performance.
We meet with you periodically and review what is working well and what can be fine-tuned. Our key focus is to reduce the risk while maintaining high uptime and minimizing issues.